e7e7 Privacy Policy

This Privacy Policy ("Policy") describes how e7e7 ("e7e7", "we", "us", "our") collects, processes, stores, and protects personal information provided by or collected about users ("Player", "you", "your") of the e7e7 website and associated gaming services available at e7e7.vip. By registering an account and using the e7e7 platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside the e7e7 Terms & Conditions and Responsible Gaming Policy. Where there is any conflict between this Policy and another document, this Policy shall govern with respect to data protection matters specifically.

1. Data We Collect

e7e7 collects personal data through several channels: directly from you when you register, deposit, or contact support; automatically when you interact with the platform; and occasionally from third-party verification and payment partners. The categories of data we collect are described below.

1.1 Registration & Account Data

When you create an e7e7 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document.
• Date of birth for age verification purposes (players must be 18 or older).
• Email address and mobile phone number for account communication and two-factor authentication.
• Residential address including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postal code.
• Preferred username and encrypted password. Passwords are hashed and are never stored in plain text.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer programme, we may request and retain copies of:

• National Identity Card (NID) or passport image.
• Proof of residential address (utility bill, bank statement, or government document).
• Selfie or live photograph for biometric identity confirmation.
• Payment method ownership documentation (e.g., bKash or Nagad account confirmation screenshot).

1.3 Financial & Transaction Data

When you make deposits or withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank, we collect and retain records of all transactions, including: transaction amounts in BDT (Bangladeshi Taka), timestamps, payment method identifiers (e.g., the last four digits of a mobile wallet number), transaction reference numbers, and the status of each transaction (successful, pending, or failed).

1.4 Usage & Behavioural Data

When you use the e7e7 platform, we automatically collect:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, browser type, and version.
• Pages visited, time spent on each page, and navigation paths through the platform.
• Games played, bet amounts, wagering frequency, and session duration.
• Login timestamps and logout timestamps.
• Any errors, crashes, or technical issues encountered during a session.

This behavioural data is used primarily for platform optimisation, fraud detection, and responsible gaming monitoring as described in Section 2.

1.5 Communications Data

When you contact e7e7 via live chat, email, or WhatsApp support, we retain records of those communications, including the content of messages, timestamps, and the resolution outcome. This data is used for quality assurance, dispute resolution, and staff training purposes.

2. How We Use Your Data

e7e7 processes personal data only for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The table below summarises our key data processing activities and their legal basis.

2.1 Marketing Communications

e7e7 will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive them during registration or through your account settings. You may withdraw your marketing consent at any time by updating your notification preferences in your account dashboard or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to the withdrawal, nor does it affect service-related communications necessary for account operation.

2.2 Automated Decision-Making

e7e7 uses automated systems to monitor for patterns consistent with fraud, money laundering, and bonus abuse. In certain circumstances, these systems may trigger automatic account restrictions pending a manual review by the e7e7 compliance team. Where an automated decision has a material negative effect on your account, you have the right to request a manual review by contacting [email protected].

3. Data Sharing & Disclosure

e7e7 does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. We share personal data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, e7e7 shares the minimum necessary transaction data with our approved payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers act as independent data controllers for the data they receive in connection with payment processing and are bound by their own privacy policies and applicable financial regulation.

3.2 Game Technology Providers

Games on the e7e7 platform are powered by third-party providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. These providers receive a player session token and game interaction data necessary to run the game. They do not receive your full name, NID, or financial account details. All third-party game providers used by e7e7 are certified by independent testing laboratories for fair play and data security.

3.3 Identity Verification Partners

e7e7 may use third-party KYC technology providers to assist with identity document verification. These providers process identity documents on our behalf under strict data processing agreements and are not permitted to use your data for any purpose other than the verification service they provide to e7e7.

3.4 Legal Disclosure

e7e7 may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent or investigate suspected unlawful activity, including fraud, money laundering, or underage gambling. In such cases, e7e7 will disclose only the minimum data required to satisfy the legal obligation.

4. Cookies & Tracking Technologies

The e7e7 website uses cookies and similar tracking technologies (collectively "cookies") to deliver a functional, secure, and personalised player experience. A cookie is a small text file placed on your device by a website when you visit it. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies We Use

4.2 Managing Your Cookie Preferences

You can control non-essential cookies through your e7e7 account settings. You may also manage cookies at the browser level — most modern browsers allow you to block or delete cookies through their privacy settings menus. Please note that disabling strictly necessary or fraud-detection cookies may prevent you from logging in or using certain platform features. e7e7 does not use third-party advertising cookies or cross-site tracking pixels.

5. Data Retention & Deletion

e7e7 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve disputes or enforce agreements.

5.1 Retention Periods

• Account and KYC data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Communications records (support chats, emails): Retained for two (2) years from the date of the communication.
• Usage and behavioural data: Retained for up to two (2) years in identifiable form, after which it is either deleted or aggregated into anonymised statistical datasets with no link to individual accounts.
• Marketing consent records: Retained for the duration of your account and for one (1) year following any withdrawal of consent, as evidence of compliance.

5.2 Requesting Deletion

You may request deletion of your personal data at any time by submitting a written request to [email protected] with the subject line "Data Deletion Request". e7e7 will acknowledge your request within seven (7) business days and will complete the deletion within thirty (30) calendar days, subject to the following exceptions:

• Data that must be retained to comply with a legal or regulatory obligation (e.g., anti-money-laundering records) will be retained for the mandatory period and then deleted.
• Data relating to open disputes, chargebacks, or fraud investigations will be retained until the matter is fully resolved.
• Aggregated, fully anonymised data with no link to your identity is not subject to deletion requests as it no longer constitutes personal data.

6. Data Security Measures

e7e7 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no system can guarantee absolute security, e7e7 applies the following safeguards as standard practice:

• 256-bit SSL/TLS encryption on all data transmitted between your device and the e7e7 servers.
• Password hashing using industry-standard cryptographic algorithms. Plain-text passwords are never stored.
• Two-factor authentication (2FA) via SMS OTP, available to all account holders and strongly recommended.
• Role-based access controls ensuring that e7e7 staff can only access the data necessary for their specific role. Access logs are maintained and reviewed regularly.
• Encrypted storage for all KYC identity documents and sensitive financial records at rest.
• Regular security audits and vulnerability assessments conducted on platform infrastructure.
• Incident response procedures with defined escalation paths and player notification protocols in the event of a confirmed data breach.

6.1 Your Role in Security

While e7e7 takes every reasonable precaution to protect your data, account security is a shared responsibility. You are responsible for keeping your login credentials confidential, using a strong and unique password, enabling 2FA, and logging out of your account on shared devices. If you suspect your account has been accessed without your authorisation, contact e7e7 support immediately at [email protected] so we can take protective action without delay.

7. Your Privacy Rights

As a player on the e7e7 platform, you hold a number of rights in relation to the personal data we hold about you. e7e7 is committed to honouring these rights in a transparent and timely manner.

7.1 Summary of Your Rights

• Right of Access: You have the right to request a copy of all personal data e7e7 holds about you. We will provide this information within thirty (30) calendar days of receiving a verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. You may update most account details directly through your account dashboard; for KYC data corrections, contact [email protected].
• Right to Erasure: You may request that e7e7 delete your personal data, subject to the retention exceptions described in Section 5.2.
• Right to Restrict Processing: In certain circumstances, you may request that e7e7 restrict processing of your data — for example, while a dispute about data accuracy is being resolved — without requesting full deletion.
• Right to Data Portability: You may request a copy of the personal data you provided to e7e7 in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of e7e7's legitimate interest, including profiling for responsible gaming monitoring. e7e7 will assess the objection and either cease processing or provide compelling legitimate grounds that override your objection.
• Right to Withdraw Marketing Consent: If you have opted in to receive promotional communications, you may withdraw that consent at any time through your account settings or by contacting [email protected].

7.2 Exercising Your Rights

To exercise any of the rights listed above, submit a written request to [email protected] with the subject line corresponding to your request (e.g., "Data Access Request", "Data Deletion Request", "Marketing Opt-Out"). To protect your privacy, e7e7 will verify your identity before processing any data-related request. We aim to respond to all requests within seven (7) business days and to complete the action within thirty (30) calendar days. Where a request cannot be fulfilled within thirty days due to complexity, we will notify you in writing and provide an updated completion estimate.

8. Policy Updates & Contact

8.1 Changes to This Policy

e7e7 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will publish the revised Policy on this page with an updated effective date and, where appropriate, notify active account holders via the email address registered to their account. Your continued use of the e7e7 platform following the publication of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

8.2 Children's Privacy

The e7e7 platform is strictly for adults aged 18 and above. e7e7 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has provided personal data or created an account on the platform, we will immediately close the account and delete all associated data. If you believe a minor has accessed the e7e7 platform, please notify us at [email protected] so we can investigate and take action promptly.

8.3 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way e7e7 handles your personal data, please contact our Data Protection team:

We take all privacy concerns seriously and aim to resolve every enquiry promptly and transparently. If you are not satisfied with our response, you have the right to escalate the matter through appropriate legal or regulatory channels available in your jurisdiction.