Responsible Gaming at e7e7

1. Our Commitment to Safe Play

At e7e7, responsible gaming is not a compliance checkbox — it is a fundamental part of how we operate. We believe that a sustainable, trustworthy platform is one where players enjoy their experience without harm, and where those who need help can access it quickly and without stigma. Our responsible gaming programme is built on four pillars: prevention, awareness, player empowerment, and support.

Prevention means we invest in age verification, account monitoring, and fraud detection systems that identify potentially harmful behaviour before it becomes a serious problem. Awareness means we make information about gambling risks visible and accessible, not buried in small print. Player empowerment means we give every account holder direct, friction-free access to spending controls, time-out features, and self-exclusion — no waiting period, no lengthy support tickets. Support means we maintain a dedicated team trained in responsible gaming who can escalate concerns and refer players to specialist help when needed.

e7e7 serves players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We understand the social and financial realities of our players and take our duty of care seriously. All responsible gaming features described on this page are available to every registered e7e7 account holder at no cost.

2. Age Restriction & Underage Protection

The e7e7 platform is strictly for adults aged 18 years and above. This is a non-negotiable requirement, and we take every reasonable measure to prevent underage individuals from accessing our services.

2.1 Age Verification Process

Every new e7e7 account is subject to age verification as part of our Know Your Customer (KYC) process. Before a player can make their first withdrawal — and in many cases before their first deposit — they are required to submit a valid government-issued identity document confirming they are 18 or older. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport
• Official government-issued identification bearing date of birth

Accounts where age verification is pending are restricted from withdrawal and may have deposit limits applied until verification is complete. Any account found to belong to a person under the age of 18 will be permanently closed immediately, all funds will be returned to the payment source, and the case will be escalated to our compliance team.

2.2 Protecting Young People at Home

If you share a device with younger family members, we strongly encourage you to use parental control software to prevent access to gambling websites. Additionally, never share your e7e7 login credentials with anyone — especially minors. Always log out of your account when you are not actively using the platform, particularly on shared or family devices.

3. Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available on the e7e7 platform. It allows a player to voluntarily block their own access to the platform for a defined period or permanently, giving themselves the space and time to step back from gambling entirely.

3.1 How to Activate Self-Exclusion

Alternatively, if you are unable or unwilling to log in to activate self-exclusion yourself, you may contact our support team directly at [email protected] with the subject line "Self-Exclusion Request". Our team will action the request on your behalf within one hour of receiving it, at any time of day or night.

3.2 What Self-Exclusion Covers

During a self-exclusion period, the following restrictions apply to your e7e7 account:

• Login to your account is blocked.
• All deposits are refused, including via bKash, Nagad, Rocket, and Upay.
• Participation in all games — slots, live casino, cricket betting, boxing, and all other categories — is suspended.
• Promotional and marketing communications are suspended for the exclusion period.
• Any available balance at the time of exclusion remains in your account and will be returned to your registered payment method upon request.

4. Deposit Limits & Spending Controls

Setting a deposit limit is one of the most effective ways to ensure your gambling remains within a budget you are comfortable with. e7e7 provides flexible, easy-to-set deposit limits accessible directly from your account dashboard — no support ticket required.

4.1 Available Limit Types

• Daily Deposit Limit: The maximum total amount you can deposit within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total you can deposit over a rolling 7-day period.
• Monthly Deposit Limit: The maximum total you can deposit over a rolling 30-day period.

Limits are denominated in Bangladeshi Taka (BDT) and apply across all payment methods — bKash, Nagad, Rocket, Upay, and all supported bank transfers. Once a limit is reached, further deposits in that period are declined automatically.

4.2 Changing Your Limits

Reducing a deposit limit takes effect immediately. If you wish to increase a limit you have previously set, e7e7 applies a mandatory 7-day cooling-off period before the increase becomes active. This cooling-off period is intentional — it gives you time to reflect before gaining access to higher spend levels. Requests to increase limits submitted during the cooling-off period will be deferred, not fast-tracked.

4.3 Loss Limits & Wager Limits

In addition to deposit controls, e7e7 offers optional loss limits (capping the total amount you can lose in a period) and wager limits (capping the maximum stake per bet). These can be configured in the same Responsible Gaming section of your account dashboard. All limit types interact — if you hit any one of your configured limits, the relevant restriction applies regardless of what other limits may still have headroom.

5. Time-Out & Session Management

Losing track of time is one of the most common experiences in gambling environments. e7e7 provides built-in session management tools designed to keep you aware of how long you have been playing and to give you a structured way to take a break without committing to full self-exclusion.

5.1 Session Time Limits

You can set a maximum session duration in your account settings. When your session reaches the configured time, e7e7 will display a notification and offer you the option to continue or log out. If you do not respond within five minutes of the notification appearing, your session will end automatically and you will be logged out.

5.2 Reality Check Notifications

Reality check alerts appear at intervals you choose — every 30 minutes, every hour, or every 2 hours — during active gaming sessions. Each alert displays:

• The total time elapsed in your current session.
• Your net position for the session (total amount wagered minus winnings).
• A prompt to continue playing, pause, or end the session.

These notifications are designed to counteract the immersive nature of gaming and give you regular, objective checkpoints during your session.

5.3 Time-Out (Short-Term Break)

A time-out is a short-term account suspension designed for players who want a break without the permanence of self-exclusion. Available time-out periods at e7e7 are: 24 hours, 3 days, 7 days, and 30 days. During a time-out, login and deposits are blocked. Time-outs cannot be reversed once activated — they must run their full duration. After a time-out expires, your account returns to normal status automatically.

6. Recognising Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. Recognising the early warning signs is a critical first step toward getting things back under control. The following indicators may suggest that gambling is moving from entertainment to a problem.

If you recognise two or more of the signs above in your own behaviour — or in the behaviour of someone you know — please reach out for support. Early intervention is far more effective than waiting until the problem has escalated. e7e7's support team is a confidential first point of contact, and there are specialist organisations that can provide deeper help.

6.1 Self-Assessment

Ask yourself these questions honestly. If your answer is "yes" to any of them, it is worth speaking to someone:

• Have I ever gambled more than I planned to, or more than I could afford to lose?
• Have I ever lied to family or friends about my gambling habits?
• Has gambling ever caused arguments or tension in my relationships?
• Have I ever felt guilty, ashamed, or anxious about my gambling?
• Have I gambled as a way to cope with stress, sadness, or boredom?

7. Getting Help & Support Resources

Reaching out for help is a sign of strength, not weakness. If you feel that gambling is causing problems in your life — or in the life of someone close to you — there are several ways to get support, both through e7e7 directly and through independent organisations.

7.1 Contacting e7e7 Support

Our responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us through the following channels:

7.2 What Our Support Team Can Do

• Activate self-exclusion or a time-out on your behalf immediately.
• Apply or reduce deposit and loss limits on your account.
• Provide a non-judgmental listening ear and acknowledge your concern.
• Share information about independent gambling support resources.
• Escalate serious cases to our senior responsible gaming officers.

7.3 Independent Support Organisations

While e7e7 provides direct in-platform support, independent specialist organisations can offer deeper counselling, therapy, and structured recovery programmes. If you are based in Bangladesh or the surrounding region and need additional help, we encourage you to seek professional guidance from recognised mental health and addiction support services in your area. Your local government health authority or a trusted medical professional can direct you to appropriate resources.

8. Additional Player Protection Measures

Beyond the tools available directly to players, e7e7 operates a set of platform-level protections designed to identify and support players who may be at risk — even before they reach out themselves.

8.1 Proactive Account Monitoring

e7e7's responsible gaming monitoring system analyses account activity for patterns that may indicate problem gambling behaviour. These patterns include — but are not limited to — significant increases in deposit frequency, extended unbroken session durations, a high ratio of deposits to withdrawals over a short period, and changes in wagering behaviour consistent with loss-chasing. When our system flags a concern, a trained team member will proactively reach out to the player to check in and, where appropriate, recommend or apply protective measures.

8.2 No Bonus Targeting for At-Risk Players

e7e7 maintains an internal list of players who have previously requested a time-out, activated self-exclusion (including players who have returned after a time-limited exclusion), or who have been flagged by our responsible gaming monitoring system. Players on this list are excluded from receiving promotional bonus offers, deposit match notifications, and re-engagement campaigns. We will not use financial incentives to encourage a player to return to gambling if they have previously indicated a need to step back.

8.3 Protecting Your Account Balance

Player funds held in e7e7 accounts are kept separate from company operating funds. In the event that you wish to close your account for any reason — including responsible gaming concerns — your available balance will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within the standard processing timeframe. No administrative fees are charged on balance returns relating to responsible gaming account closures.

8.4 Responsible Advertising

e7e7 is committed to marketing its services responsibly. Our promotional content is targeted only at adults aged 18 and above and is designed to represent gambling accurately — as entertainment with a financial cost, not as a guaranteed income source or a solution to financial difficulties. We do not make claims about winning probabilities that could mislead players, and we do not use imagery or language designed to appeal to minors.